Yesterday I received the reprints of the photo book I had printed for my gallery exhibit in New Mexico last December. While the book itself was flawless, just like the first run prints, the cover jacket was poorly printed with the text hardly readable. I called them and they told me they would have to reprint the entire book because the Mac version of their software doesn’t yet allow for reprinting of only the dust jacket. They sent me a discount code so I wouldn’t be charged for the reprints or even overnight shipping. That’s good customer service.
